Returns Exchanges Refunds and Cancellations

Return window, transport costs and exchange terms are confirmed. Complete the highlighted publication checks before publishing.

Last updated: 27 Sep, 2026

Return and exchange requests

For size, fit or change-of-mind requests, contact us within 3 calendar days after delivery of the item. Both returns and exchanges are available for eligible requests. The date you first submit the request determines whether it is within the window; our response time or the return parcel's transit time does not shorten that window.

Items should be unused apart from a reasonable indoor try-on, unwashed, unaltered, with original tags attached. Keep the packaging and included accessories where reasonably possible. These conditions apply to voluntary returns and do not restrict remedies for a defective, damaged, incorrect or misdescribed item.

How to request a return or exchange

Email Support@zyrona.in or WhatsApp +91 9990095521 with your order number, the item, the reason and your preferred resolution. We may ask for reasonably necessary photographs or information. An unboxing video is helpful when available, but is not the sole condition for considering a genuine complaint. We will provide return or pickup instructions; contact us before sending a parcel.

Return and exchange transport costs

For eligible size, fit or change-of-mind requests, ZYRONA bears the return shipping cost. For an exchange, ZYRONA also bears the courier cost of delivering the replacement item. Contact us for return or pickup instructions before sending the parcel.

Where we sent an incorrect, defective, damaged or materially misdescribed item, we will arrange the appropriate remedy without making you bear the reasonable transport cost of correcting that issue. Contact us promptly after discovering a problem. The voluntary three-day period does not remove your rights under applicable consumer law.

Exchanges

Exchanges depend on stock availability. If the requested replacement is unavailable, we will discuss an alternative or refund for an eligible return. A refund will not be replaced with store credit without your agreement.

 

Returns and Refunds continued

Refund amounts and timing

An approved product refund is based on the amount actually paid for that item after discounts. The INR 50 COD fee is refunded when an entire order is returned and approved, or when we cancel the order before dispatch. It is not refunded for a partial voluntary return because it is charged once per order. If an entire order is refunded because of an issue for which we are responsible, the COD fee paid for that order will also be refunded.

We will review returned items within 2 calendar days of receipt and initiate an approved refund within 5 calendar days after approval. After initiation, the payment provider or bank may take an estimated 5-7 business days to reflect the amount. We will share the refund reference where available and investigate delays reported to us.

Prepaid refunds will normally go to the original payment method. For an approved COD refund, we will request the necessary bank or UPI details and agree the transfer method. We will never require your UPI PIN, OTP or card CVV to issue a refund.

Order cancellations

You may cancel an order without charge any time before dispatch. After dispatch, contact us for help; if you keep the item, you may request a return within 3 calendar days after delivery under this policy, and ZYRONA bears the eligible return shipping cost. If we cancel an order that cannot be fulfilled, we will notify you and refund the amount collected for the cancelled items. We do not impose a cancellation fee.